Privacy Policy

Big Group Production Pte Ltd (“Big Gifts”, “we”, “us”) is committed to protecting the personal data of our customers in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”). This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Data We Collect

When you use our website, request a quotation, or contact us, we may collect:

• Contact details: name, email, phone number, company name
• Delivery information: company address, postal code, recipient details
• Order details: products selected, quantities, customisation requirements
• Uploaded files: company logos and artwork for printing
• Account information: login credentials (passwords are stored hashed)
• Technical data: IP address, browser type, device information, pages visited

2. How We Use Your Data

We use your personal data to:

• Process quotations, orders, and deliveries
• Communicate with you about your enquiries and orders
• Provide customer support
• Send marketing communications (only with your consent — you can opt out at any time)
• Improve our website, products, and services
• Comply with legal and regulatory obligations

3. Cookies and Analytics

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. Analytics tools may collect aggregated usage data. By continuing to use our website, you consent to our use of cookies as described in this policy.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

• Logistics partners for order delivery
• Payment processors for transaction handling
• Cloud and IT service providers who host our infrastructure
• Government authorities when legally required

All third parties are required to handle your data in accordance with the PDPA and our contractual safeguards.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., tax records). When data is no longer needed, it is securely deleted or anonymised.

6. Data Security

We implement reasonable technical and organisational measures to safeguard your personal data, including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing or specific data uses
• Request deletion of your data (where legally permitted)

To exercise these rights, contact our Data Protection Officer at contact@biggifts.sg.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

9. Contact Us

If you have questions about this policy or how we handle your data:

Big Group Production Pte Ltd
Email: contact@biggifts.sg
Phone: +65 8820 8060